FAQs and Policies

Custom Wedding Dresses Online: While brick-and-mortar bridal boutiques carry some advantages (like letting brides touch and feel gown options, free champagne, and service of in-person salespeople that sometimes may be a little pushy), Shop A.Cherie’s online process provides brides a better experience along each of these areas:

-Unlimited design options: through semi-custom designs or choosing the Bespoke process. Brides aren’t stuck with the limited inventory of a store since we focus on made to order items as well as not being able to "alter the design" in a store.
-Lower prices: We have direct relationships with manufacturers that help our client now save more money without a lot of overhead of stock items.
-Inclusive sizes and better fit: A.Cherie’s dresses are made-to-order for each bride using our exclusive measurement guide.

Our biggest advantage is that we can allow ourselves to create dresses the way our brides dream of by offering the dresses to be "made to order". We can customize any part of any dress, change colors, add layers of fabrics, remove unnecessary parts or add detachable details upon the client's request. We never charge extra for the size customization, so that every bride can get herself a beautiful wedding dress that was made just for her only.

Other considerations: While shopping for dresses, make sure you understand that if you do buy an off the rack dress, be prepared to spend $500+ on alterations and on top of the price tag for the designer label. Why not go custom and have it made just the way you want it to your measurements?

We also know it’s important to hear about the experience straight from brides and past clients. You can see our reviews on A.Cherie Couture on WeddingWire, The Knot, and Google! If you have hesitations or questions, ask us! We love being direct and honest with brides, and only want you to move forward with us when you’re comfortable.

We encourage our clients to have a good understanding of what they are wanting before placing an order online. We find it helpful to try on dresses of similar styles and silhouettes just to confirm that you are ready to commit to the design of your dream dress. 

We offer made to measure services or standard sizing. Made to custom measurements is recommended over standard US sizing.

1. Custom Measurements-The customer has the option of entering detailed body measurements instead of her standard size to make sure that the dress will fit very well. The measurements guide will be sent to to the client and it is HIGHLY recommended to take the measurement sheet to a professional tailor or seamstress in your area. A.Cherie Couture is not responsible for ill fit if the measurements provided are not correct. The bride needs to understand the measurements before visiting a tailor to make sure it’s all taken correctly. Please contact us with questions.

2. Three-step-verification process: Once the client sends their measurements, we first make sure that the different body measurements are rational in relation to the other measurements. Following this, we make sure that the pattern is created to the proper measurements and  that the fabric is cut correctly to the size needed after creating the dress patterns on the computer. The third step at the end of the process is that our quality control team measures the final dress product to match it with the size given and make sure the dress is ready for shipping. We make sure that the size is exactly your measurements given to us, and that way there will be no questions about the fit after quality control checking the garments. Pictures are taken of the measurements on the gown.

3. Measurement Fluctuations: In case the client's weight fluctuates, we always recommend creating lace-up at the back instead of a zipper since this can accommodate a variety of sizes. We also create extra material in the seam allowances incase the dress needs to be slightly let out or taken in. Most of our  gowns require minimal alterations as long as the client stays the same to the measurements provided / provided the correct measurements. 

As with any custom wedding dress, some minor alterations might be necessary to achieve the perfect fit. Brides living out of state can use the services of a local professional tailor/seamstress near them if any minor changes are required on the dress on their own expense.

All dresses do NOT come with bustles.

We do offer dress alterations services for an additional costs. Please review that page here : 

Note to Clients who buy a semi-custom dresses online: Starting January 2023, all client who choose to have in-person appointments with A.Cherie Couture will have a $350.00 added fee for amendments cost if they choose to have a measurement appointment with us, and first fitting appointment in person with their semi-custom dress / online order. If the customer does not wish to pay the fee, the dress can be shipped but no in person appointments will be accepted. Kindly note that this $350.00 fee is only to cover measurements appointment, first fitting / fit issues if measurements are done by us. It does not cover prices related to the bride changing the design of the dress after it is finished, additional requested alterations, or bustles added to the dress. The final photos of the dress will be sent to the customer when the dress is finished to make sure the design elements are complete and confirmed. Adding Design requirements is not covered by this $350.00 and will be at the bride’s expense.

Canceling an order: After placing an order with us, you have 3 days to cancel the order after the purchase date. If 3 days has passed after the order is placed and we have not received your cancelation request, we unfortunately can not offer a refund or credit as the order as already been placed into production. Please contact us directly or e-mail us as ashley@acherie.com.